Cingular Go Phone: Multi-Link STK29112 Stick Phone/Fax/Modem Switch Review

Looking to economize by eliminating a dedicated fax line for our home office, we turned to this product to handle incoming calls and route the fax transmissions to the fax machine.

It DOES this, but "at a price." The "price" is an annoying ringback function that cannot be programmed out and that requires us to press "9" every time we answer the telephone. Customer service at this company is available only during "regular business hours" (i.e., approximately 9 to 5) and once contacted, not particularly helpful. One fellow at the service center delivered a short lecture on how this product worked, only to end with "you'll have to press '9' to disable the ringback". Great!

Another annoyance is that this product does not work with phone company voice mail - had to purchase a standalone voice mail unit to ensure we got our messages.

It does route the faxes to the fax machine as advertised, but the glitches make using it a less than "seamless" experience.

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Product Description:
Reduce your telecom expenses with The Stick from Multi-Link, Inc.The Stick automatically screens and routes all incoming voice, fax, and modem calls to the right equipment every time so there is no more need for multiple costly phone lines. Customers frequently achieve return on investment within three months.The Stick is easy to use. There are no drivers or software to install. It works with any type of phone system or telephony device.The Stick's reliability and programming flexibility can handle demanding business applications, yet it is simple enough to use at home. Other features, like DSL & Caller ID compatibility, surge protection, barge-in protection, and Bell Spec ring-back tones have made The Stick a favorite with professional installers for over 20 years.The Stick is a proven money saving solution. Thousands of satisfied Multi-Link customers are cutting their telecom expenses each and every month.

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