My old 5-year-old wireless headset (which I loved) from another vendor just died, and I bought the CS50/HL10 bundle based on the reviews.It doesn't disappoint.I work a computer job, typing and talking every day.And sometimes I like to get a cup of coffe in the middle of a conference call, so having a wireless unit is very nice.
The CS50 headset is very lightweight, and comfortable to wear over the head.I don't like over-the-ear phones so didn't even try that option.The headset is completely self-contained; that means no wire to a belt unit that snags on doorknobs!
The CS50 has good range, the signal goes through walls, and I notice little to no interference with other wireless phones or electronics in the building.
There are separate volume controls for the earpiece and the microphone; both take some tweaking the first time you use it.The earpiece volume is on the headset, so it's easy to adjust mid-conversation.The earpiece also has a mute button that turns off your microphone to handle interruptions.
The HL10 handset lifter is awesome.If you're away from your desk and the phone rings, you hear a beep in your ear and push a button on the headset.The remote lifter picks up the phone's handset and you're talking.The HL10 does require that you have a business-style phone with the dial pad on the base -- not on the handset!I have an AT&T 2-line phone that will answer whichever line is ringing when the handset is lifted -- and that's the reason they have made this unit the way it is, so it works in any business phone environment.(The CS50 base unit plugs in between the phone's base and handset, and does not have its own number pad.)If you don't have the HL10, you take the phone off the hook manually for each call with the CS50.
For comparison, my previous wireless unit had a weak handset lifter that almost died before the wireless unit did.This HL10 is snappy when lifting the handset, and I can tell it's going to be much more durable mechanically.The HL10 also has a much smaller footprint, taking up no desk space.
My only complaint is that the power on LED is solid red, and the charging light is flashing yellow.Because of the "stop light" association, both colors trigger a "slow down, something must be wrong" reaction at first, but I'm getting used to it.In my opinion, the power light should be solid amber or green and charging light flashing green or solid amber.That's a minor aesthetic complaint though.
The product works exactly as expected, and is much smaller and lighter than I expected.When I bought this bundle, considering the free shipping, Amazon was only $10 more than the cheapest price I found online, which was on eBay.So for peace of mind I chose Amazon.com over saving $10.It arrived quickly in good packaging, and I've been using it every day since.
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Product Description:
The Plantronics CS50 Wireless Office Headset System brings the ultimate in mobility and handsfree conversations to your phone. The CS50 gives you eight hours of talk time and the wireless convenience to roam up to 300 feet with secure conversations. And remotely taking or ending a call is as simple as pressing a button with the Plantronics HL10 Lifter.The HL10 handset lifter fits on your telephone, letting you answer calls with the touch of a button, conveniently and automatically takes your handset off hook.
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